Errors, Troubleshooting & Tips

This article offers solutions to errors you might be experiencing on Skodel

Below is a list of errors, troubleshooting methods and tips

• You can’t send yourself a check-in using the same email you signed up to Skodel with to test Skodel out (you can send one to your personal email if you wish).
• We advise against adding teacher emails as students to send test check-ins as you may need to add these teachers as wellbeing facilitators or wellbeing leaders at a later date.
• It is always good to speak to the IT team and have them whitelist no-reply@skodel.com as well as assist you in any technical matters with Skodel.
• If your school does not have email or would like to discuss integrations with existing systems please contact info@skodel.com.
• If a check-in does not arrive for students please check the spam folder first and if not there then speak to your school’s IT team to ensure no-reply@skodel.com is whitelisted. If issues persist, contact info@skodel.com.

If you are experiencing issues unrelated to the above, please email the team at info@skodel.com.