- Help Centre
- Getting Started for Schools
- Errors & Troubleshooting
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Getting Started for Schools
- Getting Started With Skodel
- Uploading Students
- Uploading Teachers
- Informing My School Community About Skodel
- Sending My First Check-In
- How Often Should I Check-In
- How do Students Login
- Errors & Troubleshooting
- Wellbeing Plans
- Using Groups in Schools
- Staff Check-Ins in Schools
- Wellbeing Coaching & Resources for Schools
- Analysing Skodel Data in Schools
- Customising a check-in
- Self check-ins
- Integrations for Schools
- Troubleshooting in Schools
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Getting Started for Workplaces
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Wellbeing Planner
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Groups on Skodel
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Customising Check-Ins
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Sending and Scheduling Check-Ins
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Self Check-Ins
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Closing a Check-In
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Organisation Management
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Mobile App
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Skodel Reactions
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Organisation Settings
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Anonymity and privacy
Errors, Troubleshooting & Tips
This article offers solutions to errors you might be experiencing on Skodel
Below is a list of errors, troubleshooting methods and tips- You can’t send yourself a check-in using the same email you signed up to Skodel with to test Skodel out (you can send one to your personal email if you wish).
- We advise against adding teacher emails as students to send test check-ins as you may need to add these teachers as wellbeing facilitators or wellbeing leaders at a later date.
- It is always good to speak to the IT team and have them whitelist no-reply@skodel.com as well as assist you in any technical matters with Skodel.
- If your school does not have email or would like to discuss integrations with existing systems please contact info@skodel.com.
- If a check-in does not arrive for students please check the spam folder first and if not there then speak to your school’s IT team to ensure no-reply@skodel.com is whitelisted. If issues persist, contact info@skodel.com.
If you are experiencing issues unrelated to the above, please email the team at info@skodel.com.