Troubleshooting in Schools

How to lodge a support ticket

This article outlines how to lodge a support ticket

If you are experiencing any difficulties with your Skodel account, you can lodge a ticket by emailing Useful details for us to know include:

  • What is the problem you are experiencing
  • Screenshots of the problem
  • Which accounts have been impacted if it is only specific accounts
  • Browser you are on

The more info, the easier it is for us to find the potential problem and resolve it.