- Help Centre
- Getting Started for Schools
- Troubleshooting in Schools
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Getting Started for Schools
- Getting Started With Skodel
- Uploading Students
- Uploading Teachers
- Informing My School Community About Skodel
- Sending My First Check-In
- How Often Should I Check-In
- How do Students Login
- Errors & Troubleshooting
- Wellbeing Plans
- Using Groups in Schools
- Staff Check-Ins in Schools
- Wellbeing Coaching & Resources for Schools
- Analysing Skodel Data in Schools
- Customising a check-in
- Self check-ins
- Integrations for Schools
- Troubleshooting in Schools
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Getting Started for Workplaces
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Wellbeing Planner
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Groups on Skodel
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Customising Check-Ins
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Sending and Scheduling Check-Ins
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Self Check-Ins
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Closing a Check-In
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Organisation Management
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Mobile App
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Skodel Reactions
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Organisation Settings
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Anonymity and privacy
How to lodge a support ticket
This article outlines how to lodge a support ticket
If you are experiencing any difficulties with your Skodel account, you can lodge a ticket by emailing support@skodel.com. Useful details for us to know include:
- What is the problem you are experiencing
- Screenshots of the problem
- Which accounts have been impacted if it is only specific accounts
- Browser you are on
The more info, the easier it is for us to find the potential problem and resolve it.