Troubleshooting in Schools

Skodel emails are not being received

This article outlines common reasons for not receiving Skodel emails


The most common reason is a 'firewall' in your organisation, which blocks Skodel emails from being sent. This might mean students and teachers are not receiving any Skodel emails such as check-ins, activation emails or forgot password. To fix this, your IT team would need to unblock the Skodel email domain, which is ''. Below is an email you can send your IT team:

"Students are not receiving Skodel emails, can we please check to see if the following domain is being blocked ''. If it is, can you please unblock this domain."

Incorrect email details

Be sure to double check that the email details are correct. You can do this by clicking on your name in the top right hand corner and clicking 'manage organisation'. 


Still not working?

If emails are still not being received, please lodge a support ticket to